THEMA: Problemas al cobrar

Buenos días. Llevo unos cuantos días intentando cobrar mi saldo acumulado y, aunque introduzco todos mis datos, me aparece continuamente la leyenda "por favor ingrese su dirección". He probado con varios modos de cobro y no hay manera, no funciona.

English or German, please

Good Morning. I have been trying to collect my accumulated balance for a few days and, although I enter all my information, the legend "please enter your address" appears continuously. I have tried several payment methods and there is no way, it does not work.